Complaint Resolution

Accountants Direct offers a thorough complaints process

When Does a Complaint Arise?

A complaint arises when you are dissatisfied with Accountants Directs’ services or services of our subsidiaries or partners, or the complaint handling process itself where a response or resolution is not satisfactory.

Our Contact Details Below

The Dispute Resolution Officer

Citycorp Group Pty Ltd


Phone: 1300 TAX SHOP

We will notify you and provide reasons for the outcome.