Complaints

Complaint Resolution

Accountants Direct offers a thorough complaints process

When Does a Complaint Arise?

A complaint arises when you are dissatisfied with Accountants Directs’ services or services of our subsidiaries or partners, or the complaint handling process itself where a response or resolution is not satisfactory.

Our Contact Details Below

The Dispute Resolution Officer

Citycorp Group Pty Ltd

Email: enquiries@citycorp.com.au

Phone: 1300-829-746

We will notify you and provide reasons for the outcome.

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